Your order will be sent out on average within 3 business days of ordering.
Order more than $100 worth of stuff from us and we will ship it for free.
We'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If your address is correct and your package is lost in the mail, please contact USPS. If USPS is unable to locate the package, get in touch with our Support Team at carnobon.service@gmail.com within 4 weeks of the expected delivery date. Let us know your order number and we'll take care of you!
Please Note: If tracking information states your order was delivered to the correct address but you did not receive it, you will need to contact USPS directly to resolve.
It is very important you order the right size - reshipments/refunds will not be given for buyer error or remorse.
Received a defective, damaged, or wrong item? Reach out to our support team with pictures showing the issue within 30 days of the shipment being delivered for a replacement of that item. The item must be unused and in the same condition you received it.
If 30 days have gone by since you received your purchase, we will not be able to offer you a replacement item.
Once pictures of your item(s) issue are received and inspected, we will notify you of the approval or rejection of your reshipment. Then, we will send you an email to notify you that a reshipment has been processed and the replacement is on its way.
Please do not send your purchase back without talking to the Carnobon support team.
If you haven’t received a refund yet after receiving confirmation from our team, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted (5-10 business days, depending on your banking institution).
If you’ve done all of this and you still have not received your refund yet, please contact us at carnobon.service@gmail.com.
